ISO 9001:2000

The standard ISO 9000:2000 is a universal basis for construction of the quality system management in any organisation independently on the sphere of activity, applied technologies, as well as other specifies. This International standard united an advanced world experience in the field of production management.

Implementation of the quality system management on the base of International standard ISO 9000 is a very important factor providing formation and strengthening of trust of customers to quality rendering services. The availability of quality certificate attests that in the company:

• the requirements on insurance services have been set,
• quality checking-up for rendered services is being executed by internal and external auditors,
• the measures on improvement of quality system management are being fulfilled on the base of reports compiled by auditors and following to the evaluation of customers’ needs satisfaction level and their expectations, as well.

Insurance company ‘Alcona’ is one of the first Ukrainian insurance companies, whose quality system management had been certified for the conformity with International standard ISO 9000:2000 (Certificate No. 172154 dated the 19 th of April, 2005). A high level quality insurance services were confirmed by independent auditors of International company ‘BUREAU VERITAS QUALITY INTERNATIONAL’

‘BUREAU VERITAS’ is one of the most competent and largest international certificating organisations founded in 1828 on the purpose of safety evaluation, reliability and shipping navigability on the instructions of insurance companies, ship-owners and other interested organisations. At present, ‘BUREAU VERITAS’ is a servicing company specialising in QHSE management (quality, health, safety and environment) and social responsibility which includes 600 offices and laboratories. Having in its staff 13,000 officers, ‘BUREAU VERITAS’ is developing its activities via own representatives located in more than one hundred countries of the world.

Certification is a value which demonstrates achievement and permanent striving to make business in professional and consistent manner. The necessity and timeliness of this step is proven by a professional position of the Company on the market. Obtaining the quality certificate had become the one of the steps towards perfection of business process in company. The standards adopted within company gives a real quality of the modern technological solutions in the field of insurance and risk management being provided to our customers.